UCO Stitches Limited Privacy Policy
At UCO Stitches Limited, we are committed to protecting your privacy and ensuring your personal information is handled securely. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website.
Information We Collect
When you visit or make a purchase from our Site, we may collect the following information:
Personal details (name, email address, phone number, shipping and billing addresses).
Payment information (credit/debit card details, PayPal information, or other payment methods).
Order history and purchase details.
Communications with our customer support team.
Browsing behavior and interactions with our website.
How We Use Your Information
We use the information we collect to:
Process and fulfill your orders.
Provide customer support and respond to inquiries.
Improve our website, products, and services.
Send marketing emails and promotions (you can opt out anytime).
Prevent fraudulent transactions and enhance security.
Information Sharing and Security
We do not sell, rent, or share your personal information with third parties except:
With trusted partners who assist in payment processing, order fulfillment, and website operations.
When required by law or to protect our rights and property.
In cases of business mergers or acquisitions.
We implement strong security measures to protect your data from unauthorized access, loss, or misuse.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. You can adjust your browser settings to disable cookies, but this may affect website functionality.
Your Rights and Choices
You have the right to:
Access, update, or delete your personal data.
Opt out of marketing communications.
Request information about how your data is used.
For any requests, contact our support team at support@ucostitches.com.
Return Policy
Thank you for shopping at UCO Stitches Limited. If you are not entirely satisfied with your purchase, we are here to help.
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it.
Returns or exchanges are permitted, provided the customer purchased the product through our website and it is within 30 days of receiving the order. Please contact us if you need to return or exchange an item.
All returns are subject to inspection to ensure they are in their original condition. Returns that do not pass our quality checks will be rejected, and shipping costs will not be refunded.
Please ensure you fill out the returns form. [Download here] and insert it in your package to help us process your return faster.
Refunds
All returned packages should be sent to us for exchange. We are not responsible for packages lost in transit. Once we receive your return, please allow up to 5 business days to process it. If the required product is out of stock, your payment will be refunded via electronic transfer within 5 working days.
Cancellation
If you change your mind about your order, you can cancel it before delivery by emailing sales@ucostitches.com or calling +123456789. You will not incur any charges if the cancellation is made before delivery.
Dissatisfaction
If you are not satisfied with your order, you may return it provided that:
You contact our customer service within 72 hours of delivery.
You have proof of purchase (order number, invoice, and receipt).
The item is in ‘as new’ condition and returned in its original, undamaged packaging, including accessories and free gifts.
The product has not been used.
Updates to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated revision date. Continued use of our services after updates means you accept the changes.
Contact Us
For questions regarding this Privacy Policy, please contact us at:
UCO Stitches Limited
Email: support@ucostitches.com
Thank you for choosing UCO Stitches Limited—Your ultimate destination for stylish unisex African fashion.
